Last Updated: 15.05.2026
This list contains all sub-processors (data processors) we use to provide our services.
Overview of Sub-Processors
Name | Location | Purpose of Data Processing |
|---|---|---|
Supabase Inc. | USA (Delaware) / Singapore | Database hosting, authentication, backend infrastructure |
DigitalOcean Holdings, Inc. | USA (New York) | Cloud infrastructure, server hosting |
Mailgun Technologies, Inc. | USA (Texas) | Email delivery and distribution |
Sentry / Functional Software, Inc. | USA (California) | Error monitoring, performance monitoring, application monitoring |
Intercom, Inc. | USA (California) / Ireland (Dublin) | Customer support, live chat, customer communication |
Stripe, Inc. | USA (California) / Ireland (Dublin) | Payment processing, billing, financial transactions |
Hetzner Online GmbH | Germany (Bavaria) | Server hosting, data processing, cloud infrastructure |
HopX | USA | AI infrastructure, automation, data processing |
Llamaindex | USA | Parsing and processing of Documents |
OpenAI, L.L.C. | USA (California) | AI model API services, natural language processing, text generation and analysis |
Anthropic, PBC | USA (California) | AI model API services, natural language processing, text generation and analysis |
Google LLC / Google Ireland Ltd. | USA (California) / Ireland (Dublin) | AI model API services via Google Gemini, natural language processing, text generation and analysis |
Mistral AI SAS | France (Paris) | AI model API services, natural language processing, text generation and analysis |
Perplexity AI, Inc. | USA (California) | AI search, information retrieval, natural language processing and text generation |
Detailed Information
Supabase Inc.
Headquarters: Delaware, USA / Singapore
Purpose: Backend-as-a-Service, PostgreSQL database hosting, user authentication
Data Location: eu-west-1
Website: supabase.com
DigitalOcean Holdings, Inc.
Headquarters: New York, USA
Purpose: Cloud infrastructure, virtual servers, application hosting
Data Location: Frankfurt DE
Website: digitalocean.com
Mailgun Technologies, Inc.
Headquarters: San Antonio, Texas, USA
Purpose: Transactional emails, email API, email delivery and tracking
Data Location: EU data center
Website: mailgun.com
Sentry / Functional Software, Inc.
Headquarters: San Francisco, California, USA
Purpose: Error tracking, performance monitoring, application monitoring, debugging
Data Location: USA primary
Website: sentry.io
Intercom, Inc.
Headquarters: San Francisco, USA / Dublin, Ireland
Purpose: Customer support platform, live chat, messaging, customer communication
Data Location: EU data center
Website: intercom.com
Stripe, Inc.
Headquarters: South San Francisco, USA / Dublin, Ireland
Purpose: Payment processing, credit card processing, subscription management, billing
Data Location: USA and EU
Website: stripe.com
Hetzner Online GmbH
Headquarters: Gunzenhausen, Bavaria, Germany
Purpose: Dedicated hosting, cloud servers, data processing
Data Location: Germany and Finland
Website: hetzner.com
HopX
Headquarters: Philadelphia Pike
Purpose: AI infrastructure, automation, processing and routing of application data
Data Location: US
Website: hopx.ai
OpenAI, L.L.C.
Headquarters: San Francisco, California, USA
Purpose: Provision of AI model API services for natural language processing, text generation, text analysis and related AI functionality
Data Location: USA and/or other regions depending on service configuration and contractual terms
Website: openai.com
Anthropic, PBC
Headquarters: San Francisco, California, USA
Purpose: Provision of AI model API services for natural language processing, text generation, text analysis and related AI functionality
Data Location: USA and/or other regions depending on service configuration and contractual terms
Website: anthropic.com
Google LLC / Google Ireland Ltd.
Headquarters: Mountain View, California, USA / Dublin, Ireland
Purpose: Provision of AI model API services via Google Gemini for natural language processing, text generation, text analysis and related AI functionality
Data Location: USA, EU and other regions depending on service configuration and contractual terms
Website: gemini.google.com / cloud.google.com
Mistral AI SAS
Headquarters: Paris, France
Purpose: Provision of AI model API services for natural language processing, text generation, text analysis and related AI functionality
Data Location: EU and/or other regions depending on service configuration and contractual terms
Website: mistral.ai
Perplexity AI, Inc.
Headquarters: San Francisco, California, USA
Purpose: AI-powered search, information retrieval, natural language processing, text generation and analysis
Data Location: USA and/or other regions depending on service configuration and contractual terms
Website: perplexity.ai
Note on AI Model Providers
We use certain AI model providers directly via their APIs to provide AI-powered functionality. Depending on the specific feature used, prompts, inputs, outputs and related metadata may be transmitted to these providers for processing.
Where available and applicable, we configure AI providers to limit or exclude the use of customer data for model training.
Legal Basis
Data transfers to these sub-processors are based on:
Art. 28 GDPR — Data Processing Agreement
Data Processing Agreements with all relevant sub-processors
Standard Contractual Clauses of the EU Commission for transfers to third countries, where applicable
EU-US Data Privacy Framework, where applicable
Additional technical and organizational measures, where required
Changes
We reserve the right to update this list as needed. Material changes will be communicated to our customers at least 30 days in advance.
If you have questions or objections regarding our sub-processors, please contact us at: support@blackmountain.io
