INDUSTRY
Handle case files, records and citizen requests in a fraction of the time, while sensitive personal data stays protected.
WHY IT MATTERS
Your records hold the answers. Nobody can reach them safely.
Case files, registers, correspondence and legal updates live in separate systems. AI adoption needs a shared and governed context.
Knowledge is distributed
Private AI tools in daily use
Secure AI use is unclear
AI THAT WORKS IN PUBLIC SECTOR
One AI platform your staff can actually use.
Your systems and administrative knowledge are joined up. The use cases that matter in public administration actually run.
Your knowledge comes with you
EDRMS, case management, CRM, SharePoint, email, files, registers and other internal sources are connected.
Your data stays protected
Personal data stays masked, inside Europe, and trains no external models.
Your staff work in one platform
All core functionalities, all models – nobody turns to a private AI tool again.
You create value by using AI
All public sector use cases are viable. Your staff put AI to productive use.
EXAMPLE from a client
AI your staff can trust with citizen data.
How a public sector team brings AI to legacy systems: existing tools stay in place and become usable through one secure platform.
1. No rip-and-replace
Your known systems stay in service and turn intelligent once connected to the BlackMountain platform.
2. One place to ask
A staff member types a question to work with data or trigger a workflow across connected systems.
3. Personal data stays safe
PII enforcement masks sensitive citizen information automatically before anything is processed.
4. Data never leaves Europe
Auto-EU mode keeps every request and record inside European jurisdiction by default.
5. The system asks back
Ask-human asks questions to clarify an unclear request and return a precise answer instead of guessing.
6. The result
Staff use AI on daily work, value is created, and sensitive data carries no added risk.
WHERE BLACKMOUNTAIN HELPS
Every one of these started as a real request from a real public sector client and now runs weekly.
Draft press releases in minutes
Purpose-built assistants turn briefings and figures into press releases and articles, so communications work that took hours is finished in minutes.
assistants
Sort incoming email automatically
Enquiries are categorised and routed as they arrive, so requests reach the right desk and nothing stalls in a shared inbox.
agent studio · KNOWLEDGE HUB · INTEGRATIONS
Track public sentiment early
Press, forum and social mentions are scanned from the sources you choose, so you read the public mood and respond in time.
CHAT · RADAR · KNOWLEDGE HUB
Pre-check grants and applications
Applications and supporting evidence are reviewed in a structured way, so deadlines and errors are flagged early and caseloads clear faster.
CHAT · KNOWLEDGE HUB · AGENT STUDIO
Govern AI as it scales
Control Tower spreads AI with clear access rights and usage control, so sensitive data stays protected and adoption stays accountable.
control tower
RELEVANT MODULES
The modules public-sector teams use most.
Knowledge Hub
Case files, registers and expertise, usable across every team.
Chat
Daily AI workspace for teams, connected to administrative context.
Agent Studio
Turn recurring tasks into reusable assistants and workflows.
Integrations
Your EDRMS, case and records systems connected.
Control Tower
Manage usage, cost, permissions and adoption from one place.
Permissions keep the right people in the right context. Sensitive data stays controlled, EU governance remains visible, and human oversight is supported through clear workflows and Control Tower visibility.
HOW ADOPTION IN PUBLIC SECTOR WORKS
AI adoption with public trust intact.
For public-sector organisations, AI has to be useful, secure and accountable to the people and services it supports.
Phased rollout
You begin team by team. Special features give first-time users an easy start.
Use cases
A dedicated advisor finds what truly helps and implements it for your teams.
Governance and cost control
Adoption spreads where value is proven, with usage and cost visible throughout.
European operations for safe AI adoption
Built for organisations that care about data protection and jurisdiction.
