# Knowledge Activation — From access to everyday use Source: https://blackmountain.io/solutions/knowledge-activation Activate company knowledge so teams can find, trust and reuse what they know. ## From stored knowledge to answers in the flow of work. Activate what your company already knows – in documents, systems and experts – and turn it into answers people can trust and reuse. [Book a strategy call](https://blackmountain.io/contact) [See how it works](https://blackmountain.io/solutions/knowledge-activation#approach) ## Access is easy. Useful knowledge is not. Your company knows a lot – in SharePoint folders, wikis, tickets, CRM notes and a few experts' heads. Teams lose time searching, asking around and recreating what already exists. ### Knowledge spread across a dozen systems. ### Search finds files, not answers. ### The same questions land on the same few people. ### Answers without sources nobody dares to use. - Knowledge activation moves when the right answer feels closer than the workaround. ## Make the right knowledge the easy path. Connect what your company knows, answer with sources and turn expertise into assistants every team can ask. ### Bring every source into one place. Connect SharePoint, Google Drive, Confluence, your CRM and ticket systems – together with their permissions. [Explore Integrations](https://blackmountain.io/modules/integrations) ### Answers with sources, not search results. Ask in plain language and get an answer grounded in your documents – with the sources to check it. AI only uses what the person asking is allowed to see. [Explore Knowledge Hub](https://blackmountain.io/modules/knowledge-hub) ### Turn expert knowledge into assistants. Package what your experts know – onboarding, product questions, internal policies – into assistants every team can ask, so the same question no longer lands on the same desk. [Explore Assistant Studio](https://blackmountain.io/modules/assistant-studio) ## From the first question to knowledge in use. Start with the questions people ask most – and grow the knowledge that answers them. ### Find the questions We collect the questions teams ask most and where the answers live today. ### Connect the sources Integrations and Knowledge Hub bring documents and systems in – with their permissions. ### Launch assistants First assistants for the most frequent topics, rolled out with the teams who ask. ### Keep it current Usage shows which assistants work and where knowledge needs an update – so owners know what to improve. ## Knowledge becomes an answer, not a search. The point is not more information. It is better work, built on knowledge people can find and trust. ### Answers instead of searching Teams get to the right information without knowing where it is stored. ### Experts freed from repeat questions Frequent questions go to assistants; experts handle what needs them. ### Answers people can verify Every answer shows the sources behind it. ### Knowledge that stays Expertise lives in shared assistants, not only in individual heads. ## In control from day one. Sovereign hosting, permissions and cost transparency are part of the platform – not an add-on to negotiate later. ### European by structure 100% European ownership. Application, storage and processing run in the EU. [Security](https://blackmountain.io/security) ### Roles and permissions Rights on organisation, workspace and team level. AI only sees what the user may see. [Control Tower](https://blackmountain.io/modules/control-tower) ### Cost per team Usage and AI spend per team in Control Tower – with no margin on your tokens. [Control Tower](https://blackmountain.io/modules/control-tower) Enterprise APIs – your content is never used to train models. [No training on your data](https://blackmountain.io/security) When information is missing, AI asks a person instead of guessing. [Ask Human](https://blackmountain.io/modules/agent-studio) EU multi-tenant, dedicated, your own cloud or on-premise. [Four deployment options](https://blackmountain.io/security) [More about security](https://blackmountain.io/security) ## Questions we often hear ### Which sources can 48° use? Documents you upload and connected systems such as SharePoint, Google Drive, Confluence, CRM and ticketing tools – more than 100 integrations are available. ### Does the AI respect our permissions? Yes. AI only accesses what the requesting person is allowed to see, with permissions on organisation, workspace, team and knowledge base level. ### How do we know an answer is right? Answers show the sources behind them, so people can check the original. When information is missing, Ask Human brings a person in instead of guessing. ### Is our data used to train AI models? No. We use enterprise APIs, so your content is never used to train models. Application, storage and processing run in the EU. ### How is 48° billed? With a seat-based platform fee and no margin on your tokens. Control Tower shows all AI spending per team in real time. ## Put your company knowledge to work. Start with the questions your teams ask most – we connect the sources that answer them. [Book a strategy call](https://blackmountain.io/contact) [All solutions](https://blackmountain.io/solutions)