# AI Platform for the Public Sector Source: https://blackmountain.io/industries/public-sector AI the public sector can trust: Handle case files, records and citizen requests faster, while data stays protected. ## AI the public sector can trust. Handle case files, enquiries and press work in a fraction of the time – with personal data protected, data kept in Europe and your existing systems in place. [Book a Demo](https://blackmountain.io/contact) ## Your records hold the answers. Nobody can reach them safely. Case files, registers, correspondence and legal updates live in separate systems – while caseloads grow and staff are scarce. ### Knowledge spread across systems Case management, records systems and shared drives each hold part of a case. Finding it takes time staff do not have. ### Private AI tools in daily use Where no approved tool exists, staff turn to consumer AI – with citizen data at risk. ### Trust is non-negotiable Every use of AI on personal data has to be lawful, explainable and accountable to the public. ## AI your staff can trust with citizen data. How a public sector team brings AI to legacy systems: existing tools stay in place and become usable through one secure platform. ### The starting point Systems that work and cannot be replaced overnight – and staff who need AI in their daily work. ### Connect, don’t replace Existing systems stay in service and become usable through 48°. ### One place to ask Staff ask a question to work with data or start a workflow across connected systems. ### Personal data stays protected Sensitive citizen information is detected and masked before anything is processed – and every request stays in Europe. ### The system asks back If a request is unclear, Ask Human asks a clarifying question instead of guessing. ### AI in daily work, without added risk Staff use AI on real work, value is created – and sensitive data carries no added risk. ## Four jobs public-sector teams stop doing by hand. Typical first use cases in administration and communications – each running on 48° modules, with decisions staying with your staff. ### Route incoming enquiries automatically. Enquiries are categorised and routed as they arrive, so requests reach the right desk and nothing stalls in a shared inbox. [Explore Agent Studio](https://blackmountain.io/modules/agent-studio) ### Pre-check grant applications. Applications and supporting evidence are checked in a structured way, so gaps and deadlines are flagged early. The decision stays with the case worker. [Explore Agent Studio](https://blackmountain.io/modules/agent-studio) ### Draft press releases in minutes. Purpose-built assistants turn briefings and figures into press releases and articles – your communications team edits and approves. [Explore Assistant Studio](https://blackmountain.io/modules/assistant-studio) ### Read public sentiment early. Press, forum and social mentions are scanned from the sources you choose, so you understand the public mood and respond in time. [Explore Radar](https://blackmountain.io/modules/radar) ## The modules behind it. Every use case runs on the same platform – with the same data, permissions and record of use. Start with one team and add the next. Case files, registers and guidance – searchable within each person’s permissions. [Knowledge Hub](https://blackmountain.io/modules/knowledge-hub) Records management, case management and mail systems connected. [Integrations](https://blackmountain.io/modules/integrations) Routing and pre-checks as reusable workflows with human sign-off. [Agent Studio](https://blackmountain.io/modules/agent-studio) Shared assistants for press work, letters and summaries. [Assistant Studio](https://blackmountain.io/modules/assistant-studio) Press, public debate and legal changes from the sources you choose. [Radar](https://blackmountain.io/modules/radar) Usage, cost, permissions and adoption in one place. [Control Tower](https://blackmountain.io/modules/control-tower) [Solution: Secure AI for Regulated Teams](https://blackmountain.io/solutions/secure-ai-for-regulated-teams) ## Citizen data stays under European law. Public bodies need more than an EU data centre: ownership, jurisdiction and accountability matter as much as hosting. ### European ownership and jurisdiction 100% European ownership, no parent company outside the EU. Application, storage and processing run in the EU. ### Personal data protected Enterprise APIs only: your content is never used to train models. Personal data is detected and controlled before it reaches a model. ### People decide Ask Human brings a person in when information is missing, and decisions on cases stay with your staff. ### Run it where you need it EU multi-tenant, a dedicated environment, your own cloud or on-premise – for data that must not leave your network. [How we protect your data](https://blackmountain.io/security) ## Questions about AI in the public sector ### Do we have to replace our existing systems? No. Your systems stay in service. Integrations connects them, so staff can work with their data through 48° without a rip-and-replace project. ### Where is our data processed? In the EU, by a European-owned company: application, storage and processing run in the EU. If required, 48° also runs in a dedicated environment, your own cloud or on-premise. ### How does 48° fit with the GDPR and the EU AI Act? No platform makes you compliant on its own. 48° gives your assessment what it needs: EU processing, protection of personal data, human review, clear roles and a record of AI use in Control Tower. ### Where should we start? With one team and one well-defined job – enquiry routing or press work are good candidates. We help you pick the use case with the clearest value and measure it before you roll out further. ### How is 48° billed? With a seat-based platform fee and no margin on tokens: you pay model usage at cost. Control Tower shows all AI spending by team in real time. ## Bring trusted AI to your teams. A 30-minute walkthrough of the use cases that deliver value most safely in your organisation. [Book a Demo](https://blackmountain.io/contact) [Explore the platform](https://blackmountain.io/product)